5 Year Plant Guarantee
A hardy plant is one that will withstand a normal UK winter outside e.g. Silver birch. This therefore excludes all bedding plants, all houseplants and half-hardy shrubs E.g. pittosporum. If you feel your plant is not thriving then please contact our plant team so that we can advise you.
If one of our hardy plants fails to thrive given all proper care taken, we will
replace it free of charge or give you a credit note. We will require you to provide the original receipt and the original plant itself as proof.
There are a few simple conditions which may invalidate the plant guarantee:
physical damage to a plant such as bark damage caused by strimmers or lawn mowers or animal damage i.e. rabbits etc. If a plant has failed due to neglect e.g. insufficient water during dry weather. Extreme climatic conditions may invalidate this guarantee as even the most robust plants can suffer e.g. the winter of 2010 temperatures dropped to –19c and snow covered gardens for many weeks. Or the floods of 2007 when many established plants had their roots in water for many days and drowned.