Returns and Refunds
We want you to be happy with your purchase. However, we know sometimes you may wish to return products you have bought from us.
- If you want to return a product you have bought in store or online please return the item to our Customer Service Desk in store within 28 days of receipt.
- You must have proof of purchase e.g. a receipt
- The item being returned must be in their original packaging, be undamaged and still be in saleable condition.
- Live animals from our 4 Pets department must be returned within 48 hours of purchase.
- Hardy plants from our plant area have a guarantee for 5 years.
- Sales Discounted Items do not qualify for a refund or exchange, unless the item is faulty
- Bespoke Items and Customer Special Order Items, do not qualify for a refund or exchange, unless the items are faulty.
- If any products are damaged or faulty, please contact us within 24 hours of taking delivery or purchase or as soon as possible after that.
- If you are entitled to a refund, we will refund you directly onto the card that was used to make the purchase. If the purchase was made by cash, the refund will be given in cash.
- In the event of a refund, all Rewards points received for the purchase of a refunded product will be removed from your Rewards account.